FAQs

When we have notified you that we are in possession of your lost property, the next step is to reunite you with your belongings. We offer 3 convenient return options.

1. Delivery by Carrier (An additional charge is payable) - We can send your lost property directly to your preferred home or office address.
   With our secure carrier delivery service we can deliver your item to a UK, European or international address.
   The cost of your delivery will be determined by the dimensions of your item when suitably packed for transit using our selected carrier.
   This service is provided for an additional fee and is not included in the Lost Property Item Management Charge.
   
   Please note the Lost Item Management Charge is payable regardless of your method of return.

   For items lost in the UK
   From 1st July 2021, all shipments sent to EU countries and overseas are subject to customs clearance, even personal effects.
   Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and high rates of duty and excise can apply.
   In addition to current prohibited items, we cannot accept foodstuffs to any EU country.

   Parcels sent to the UK from EU countries will also be subject to customs clearance. This is applicable even to personal effects. We cannot accept parcels containing alcohol or foodstuffs for delivery into the UK.

   For items lost in the EU
   Items can be sent within EU without having to clear customs or requiring a customs invoice.
   To send items from the EU to the UK Mainland and Northern Ireland will require customs clearance, commercial invoice and appropriate customs documentation.

   LostProperty.org are not responsible for any charges that destination customs authorities apply to your parcel. Destination customs charges, if incurred, are the customers responsibility only.
   
   For the return of any lost item in addition to the full detail provided in the Register your Item Lost online form we require a government approved photographic ID (i.e. passport, driving licence, identity card, etc.). Additional proof of identification or ownership, such as telephone bills, receipts, or photographs, that you can provide will help us in expedite the identification and match of your lost item. Due to our commitment to the security of your possessions, if we are unable to conclusively identify you as the owner of the lost property, we cannot release the item to you.
   
   For repatriation of matched items by carrier scanned copies of your government approved photographic ID must be provided via email. Additional proof of ownership will also be requested if the item is of high value.
   
   Please be aware before we can send your items back to you stringent checks are made on all information provided to prevent fraudulent claims and ensure the safe return of all items to their rightful owner. Where a fraudulent claim is identified all information gathered by our systems will be shared directly with the police.
2. Collect from the Lost Property / Lost & Found Office - If you are able to travel to the relevant Lost Property / Lost & Found Office, you can collect your matched belongings in person. You must be able to provide a detailed description of the item, valid government approved photographic ID and, if you are reclaiming a high-value item, you will need to be in possession of proof of ownership documentation.
   
   The Lost Property Item Management Charge must be paid in advance of your item being released. Payment can be made in-store or online in advance.
3. Send a Nominated person to collect from the Lost Property / Lost & Found Office - If you cannot collect from our Lost Property / Lost & Found in person and would like a friend to pick up your lost property they will need to provide their own photographic proof of identity as well as a copy of your ID. You will also need to provide a Letter of Authorisation for your nominated person / friend to collect on your behalf.
   
   The Lost Property Item Management Charge must be paid in advance of your item being released. Payment can be made in-store or online in advance.